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Creating the Digital Story of Water Sector Wholesale/Retail Separation

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13 Fitzroy Street

London

W1T 4BQ

United Kingdom

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n April 2017, without much fuss or fanfare, it became possible for about 1.2 million businesses in England to choose who supplies their water, and switch between retail service providers to suit their needs. This change reflects what happens in the energy sector where the same infrastructure is used to deliver the same resources. However, the customer/service interface, pricing etc. is different. The Scottish Business Stream experience suggests that the benefit of retail competition in the water sector could include better quality and customised customer service, better value of water, competitive pricing to suit business needs and improved water efficiency.

This event is designed to take stock of what has happened so far. Keynote speakers (see below) will present the issues from their viewpoints and experience. But more importantly, participants will help to construct a visual account (digital story) of what has happened so far, and their anticipated effects in the water sector in the short, medium and long-term.

This event is organised by the Service Innovation committee of the WATEF Network. It is FREE to attend, but delegate spaces are limited

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Date and Time

Location

Arup

13 Fitzroy Street

London

W1T 4BQ

United Kingdom

View Map

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