Credit Control isn’t about being the bad guy—it’s about keeping the books balanced, the policies clear, and the payments moving in the right direction. This course covers credit management from start to invoice chase, giving you a strong foundation in the communication, finance, and tech skills that support effective credit control.
You’ll explore credit policies, dispute handling, recovery methods, and even the technology that helps keep the process human (without all the awkwardness). Whether you’re dealing with a gentle reminder or a tough call, this course provides the structure to keep cash flowing without losing your cool—or your customers.
Learning Outcomes:
- Understand the foundations of credit control processes and principles.
- Develop clear policies for credit terms and client agreements.
- Communicate effectively with clients regarding payment obligations.
- Use software tools to monitor and track outstanding invoices.
- Manage disputes and recover debt using structured methods.
- Apply financial knowledge to reduce credit risks.
Who is this Course For:
- Finance staff handling credit and collections.
- Admins supporting invoicing and payment processes.
- Credit control assistants seeking structured knowledge.
- Small business owners managing their own accounts.
- Customer service staff addressing billing queries.
- Bookkeepers involved in client credit follow-up.
- Entry-level finance professionals building invoicing skills.
- Office managers overseeing cash flow processes.
Career Path:
- Credit Controller – £29,000/year
- Debt Recovery Officer – £28,000/year
- Accounts Receivable Clerk – £26,000/year
- Finance Assistant – £25,500/year
- Billing Coordinator – £27,000/year
- Collections Advisor – £26,500/year
