Question 1

What are the 5 C's of crisis communication?

Accepted Answer

They are comprehension, clarity, consistency, credibility, and contingency—guiding clear, trustworthy, and adaptable messaging during a crisis.

Question 2

What is HR's role in crisis management?

Accepted Answer

HR leads internal communication, supports staff wellbeing, coordinates response efforts, and helps teams recover and prepare for future crises.

Question 3

What are the 4 C's of crisis management?

Accepted Answer

Contain, command, control, and communicate—focused on limiting damage, leading response, managing resources, and keeping people informed.

Question 4

What are the 5 P's of crisis?

Accepted Answer

Prevention, preparedness, response, recovery, and post-crisis evaluation—covering the full cycle of crisis planning and action.

Question 5

What are the 4Cs and 7Ps?

Accepted Answer

These are informal planning models. The 4Cs include calm, coordinate, communicate, and continue. The 7Ps refer to predict, prevent, prepare, perform, post-action, people, and practice.

Crisis Communication for HR