CRM and cake

In this session we will discuss how modern third sector organisations are using CRM solutions to modernise their approaches to managing relationships with all key constituent groups – including fundraisers, supporters, members, volunteers, partners, customers and service users. We’ll explore how modern CRM solutions are enabling organisations to become more effective and efficient in how they deliver their work, and how they are handling the process of transformation and building the skills and capabilities required to ensure that they can continually meet the needs of these stakeholder groups.