CRM - Customer Relationship Management Online Course

The CRM - Customer Relationship Management online course is designed to equip professionals with essential knowledge and practical skills to manage customer interactions effectively. In today’s competitive business environment, building strong, lasting customer relationships is critical for success. This course provides a comprehensive understanding of CRM principles, strategies, and tools to enhance customer satisfaction, loyalty, and retention.

Participants will learn how to implement CRM systems, analyze customer data, and develop strategies to strengthen relationships across all customer touchpoints. The course emphasizes practical techniques for handling complaints, maintaining customer engagement, and leveraging data-driven insights to improve decision-making. By the end of this course, learners will have the skills to optimize customer interactions, increase sales efficiency, and drive business growth using modern CRM practices.

Learning Outcomes:

1. Understand fundamental principles of CRM - Customer Relationship Management.
2. Apply CRM strategies to improve customer engagement effectively.
3. Analyze customer data for informed business decision making.
4. Develop skills to manage CRM databases efficiently.
5. Handle customer complaints professionally and maintain positive relationships.
6. Explore future trends to optimize CRM strategies and tools.

Course Link : CRM - Customer Relationship Management Online Course

Course Curriculum:

Module 01: Introduction to Customer Relationship Management (CRM)Module 02: CRM FundamentalsModule 03: CRM StrategiesModule 04: Data Analysis in CRMModule 05: CRM DatabasesModule 06: Deepening Customer RelationshipModule 07: Handling Customer ComplaintsModule 08: Future of CRM

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.