CRM – Customer Relationship Management Online Training

Master CRM - Customer Relationship Management with our comprehensive online training. This course covers all aspects of CRM, including customer engagement, CRM strategies, CRM software, CRM databases, customer loyalty, sales automation, marketing automation, customer experience management, lead management, client retention, customer data analysis, CRM analytics, CRM systems, business growth, CRM implementation, CRM processes, CRM tools, relationship marketing, customer satisfaction, customer insights, CRM optimization, sales management, CRM best practices, customer service management, CRM reporting, CRM integration, CRM solutions, customer support, CRM trends, CRM technology, and CRM techniques. Our CRM online course equips learners with practical skills to manage customer relationships effectively, boost customer retention, improve sales performance, and implement CRM strategies using modern CRM platforms.

Learning Outcomes

1. Understand core concepts of CRM for effective customer relationship management.
2. Analyze customer data to enhance business decisions and sales strategies.
3. Implement CRM software tools for better customer engagement and loyalty.
4. Develop effective CRM strategies to improve customer satisfaction consistently.
5. Manage customer complaints professionally for strong long-term business relationships.
6. Explore future CRM trends to stay competitive in evolving markets.

Course Link : CRM – Customer Relationship Management Online Training

Course Curriculum

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.