CRM – Customer Relationship Management

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn CPD & QLS Endorsed Certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

Course Link :  Diploma in Customer Relationship Management (CRM)

CRM – Customer Relationship Management is more than just tracking contact information. It's a strategic approach to building better customer relationships and driving lasting business success. In today’s digitally connected environment, customers expect more than automated emails or generic responses—they want timely, relevant, and personal engagement. This course explores the essentials of CRM, enabling professionals to develop sharper strategies and foster loyalty that pays dividends.

This online CRM training diploma introduces participants to modern customer relationship models, communication workflows, data insights, and customer-focused techniques. Whether you're working in sales, marketing, or support, the ability to manage and nurture customer relationships is vital. Learn how CRM systems work, explore automation features, and discover the fine balance between technology and human connection. Designed to be accessible and structured, the course fits into your schedule and delivers real value where it counts—customer satisfaction and retention.

👉 Enrol now via One Education  Eventbrite and take control of your future.

👉 Explore more courses on One Education.

Learning Outcomes :

• Understand the fundamentals of CRM and customer relationship strategies.
• Analyse CRM tools to improve customer relationship performance metrics.
• Apply CRM insights to boost customer relationship loyalty and retention.
• Identify CRM data points that influence customer relationship outcomes.
• Develop workflows that strengthen the CRM and customer relationship process.
• Evaluate CRM reports to enhance customer relationship decision-making.

Who is this course for?

• Professionals wanting to improve CRM and customer relationship understanding.
• Sales staff aiming to manage CRM and customer relationship efficiently.
• Marketing teams focusing on CRM and customer relationship engagement.
• Entrepreneurs streamlining CRM and customer relationship processes.
• Support staff enhancing CRM and customer relationship satisfaction.
• Freelancers managing their own CRM and customer relationship records.
• Managers improving team CRM and customer relationship workflows.
• Business developers seeking stronger CRM and customer relationship methods.

Career Path :

• CRM Manager – Average salary: £42,000/year
• Customer Relationship Executive – Average salary: £28,000/year
• Sales Operations Analyst – Average salary: £35,000/year
• Marketing Coordinator (CRM Focus) – Average salary: £30,000/year
• Customer Success Manager – Average salary: £40,000/year
• Business Development Manager – Average salary: £45,000/year