CRM, PR & Phone-Based Customer Service
Multiple dates

CRM, PR & Phone-Based Customer Service

15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

By Training Express

Location

Online

Refund Policy

Refunds up to 7 days before event

About this event

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

CRM, PR & Phone-Based Customer Service

Ready to transform your customer service skills and unlock new career opportunities? With businesses increasingly focused on customer relationships, professionals skilled in CRM, PR, and phone-based service are in high demand. Skilled customer service representatives can earn between £22,000 and £35,000 annually, making it a stable and rewarding field.

Introducing our CRM, PR & Phone-Based Customer Service course – a comprehensive training program designed to give you the knowledge and skills to excel in customer relationship management, public relations, and phone-based customer service.

What you’ll gain from this course:

  • Master Customer Success: Learn strategies to improve customer satisfaction and loyalty, with a focus on customer success and retention.
  • Understand Retail Service: Gain expertise in retail customer service with our Level 3 module, offering real-world strategies to boost customer engagement.
  • Psychology of Customers: Delve into the psychology behind customer behaviors and use this knowledge to improve interactions.
  • Excel in Phone-Based Service: Learn best practices for handling phone inquiries, ensuring customer satisfaction over the phone.
  • PR and Communication Skills: Develop key PR skills and communication strategies for both internal and external business relations.
  • Specialized Training: From handling fraud to technical support, this course covers all key aspects of customer service roles.

This course offers you the essential skills needed to thrive in the dynamic field of customer service. Enroll today and become an expert in customer relations, setting yourself up for success in this growing industry!

This Bundle Includes:

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • FREE PDF + Hardcopy certificate
  • Easy payment method
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Learn Anytime, Anywhere
  • 24/7 Learning Assistance
  • Best Value Price
  • Discounts on bulk purchases

Enrol now in this CRM, PR & Phone-Based Customer Service course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Frequently asked questions

Is this a live course?

No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.

How do I access this course?

Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.

How long does it take to complete this course?

This is a self-paced course, so you can work through the material at your own speed.

Will I receive a certificate?

Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.

Can I revisit the course after I have completed it?

Yes, you will have lifetime access to the course and can revisit it anytime.

Is this course suitable for beginners?

Yes, this course is designed for beginners, and no prior knowledge is required.

What if I need support during the course?

You will receive 24/7 learning assistance throughout your course.

Do I need any special equipment or devices?

No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.

Tags

Organized by

Training Express

Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.

From $100.00
Multiple dates