Free

Cross-government Design Meetup #28: Designing for Trust

Event Information

Share this event

Date and Time

Location

Location

The Carriageworks

3 Millennium Square

Leeds

LS2 3AD

United Kingdom

View Map

Event description
Cross-government Design Meetup #28: Designing for Trust

About this Event

Theme: Designing for trust

An aim of digital government is to transform the relationship between citizen and state—and an important aspect of this relationship is trust.

This includes trusting government to provide me with the right information at the right time, to prove my eligibility to work, to keep me safe, or to provide my passport so I can travel abroad.

Services built for the digital age build trust by following Government Design Principles such as:

  • Start with user needs
  • Make things open: it makes things better
  • This is for everyone.

Everyone has to use government services—most of the time there is no alternative service provider for them to choose from. As public servants, it’s our responsibility to make these services simple and efficient to use.

What does it mean to design for trust?

How can we ensure the experience, visual identity, interactions, scope, or domain name of a service gains the trust of users?

At the meetup, we'll hear from case studies from the government and the public sector, as well as from the private sector. The agenda will be shared soon.

The meetup is organised by the Government Digital Service and will be hosted by Leeds City Council in Leeds.

The meetup is open to civil and public servants working across central and local government including NHS and Parliament, as well as contractors currently working on a public sector project.

Please sign up with your government email address.

If there is anything we can do to enable you to be able to fully participate in this event, contact UCD Community.

More information

Find out about other user-centred design related training and events on the Design Notes blog.

The UCD community sends monthly updates on events and training. Sign up for the newsletter by filling in this form.

Date and Time

Location

The Carriageworks

3 Millennium Square

Leeds

LS2 3AD

United Kingdom

View Map

Save This Event

Event Saved