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Cross-government service design meetup #4

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Location

Elephant & Castle – Avonmouth House

6 Avonmouth Street

London

SE1 6NX

United Kingdom

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Join us for the fourth cross-government service design meetup on ‘the service design afterlive’. Last time, we discussed how policy and service design overlap. On 10 May, we will continue exploring the edges of service design. This time, we will debate how service design connects to service management and operations. We will spend an afternoon learning about each others’ approaches and talk about ways of working closer together. This event is open to people working in the public sector interested in service design.

We will look at ITSM and ITIL—short for Information Technology Service Management and Information Technology Infrastructure Library—and other frameworks people in operations use to continuously run services and how they link to agile and user-centred ways of building services.

The event will consist of an introduction to service management, a workshop around service criteria, an opportunity to chat and have a tea or coffee with someone new. Teams from NHS Digital and other government organisations (TBC) will share their work around this theme.

The event is collaboratively organised by NHS Digital and the User-Centred Design team at GDS.

Date and Time

Location

Elephant & Castle – Avonmouth House

6 Avonmouth Street

London

SE1 6NX

United Kingdom

View Map

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