Crucial Accountability® offers a step-by-step process for enhancing accountability, improving performance, and ensuring execution.  By learning how to talk about violated expectations in a way that solves problems while improving relationships, you’ll improve individual, team, and organisational effectiveness.

When people can effectively step up to and discuss gaps in performance or expectations, there are a number of positive consequences, including:

Greater accountability for projects and fewer missed deadlines

Better face-to-face performance discussions

Increased individual and team effectiveness

Hold anyone accountable, regardless of position or temperament  

Explain specific, natural consequences to help motivate others to change

Empower others by working together to diagnose and come up with solutions  

Agree on a plan, follow up using good reporting practices, and manage new expectations

Target Audience:  This course is appropriate for all levels of managers and leaders looking to get better at their ability to hold themselves and others to account.  Also Specifically, ACC staff who have completed all 4 modules of the Step On: Step Up programme or are at level 2 or level 3 on the new Capability Framework would benefit from this workshop.

Due to the high demand for this course and to ensure that we can meet this demand fairly, you are asked to register for the ticket that best meets the organisation you work for:

• if you are employed by ACC and work for the ACHSCP, please register for a place under ACHSCP

• if you are employed by NHS and work for the ACHSCP, please register for a place under ACHSCP

• If you are employed by ACC and do not work ACHSCP, please register for a ACC only place.

Location:  This workshop  takes place on Microsoft Teams

There will also be an Introduction session the week before to ensure people can access the teams site and the toolkits.

Available dates are:

January Cohort

31st Jan - 4th Feb 2022 - Monday - Friday

The training will consist of 5 sessions in total running from 09:30 - 12:00

(Introduction session Monday 24th January at 10:00)

April Cohort

25th - 29th April 2022 - Monday - Friday

The training will consist of 5 sessions in total running from 09:30 - 12:00

(Introduction session Monday 18th April at 10:00)

(Please only sign up if you can attend all dates within the cohort you are booking)

Session content is as follows:

Session 1 - Get Unstuck

Learning Outcomes:

• Identify the gaps that are keeping you stuck.
• Select the right accountability discussion to hold

Session 2 - Master My Stories

Learning Outcomes:

• Address the gap even when you’re angry, scared or hurt.
• Discover your stories and how they drive emotion in conversations.

Session 3 - Describe the Gap and Make it Safe

Learning Outcomes:

• Begin the conversation in a way that discusses the gap respectfully.
• Share what was expected vs. what was observed.
• Take steps to rebuild safety when people clam up or blow up

Session 4: Diagnose & Make it Easy

Learning Outcomes:

• Understand what is causing the gap.
• Use the Six Sources of Influence to see the variety of factors that are driving behaviour
• Make it easy in a way that involves the other person
• Brainstorm ideas that take all ability barriers into consideration.

Session 5: Make it Motivating & Move to Action

Learning Outcomes:

• Motivate others by identifying natural consequences of the gap.
• Make visible those consequences that may not be easily seen.
• Turn solutions into actions and close the gap for good.