Cultural Intelligence: Why this is important for the future of work

Cultural Intelligence is the ability to function and relate effectively in culturally diverse situations and is backed by a wealth of scientific research.

This interactive session will introduce the concept of Cultural intelligence and its role in creating an inclusive workforce for team management and talent progression.

We will look at the different ways culture influences us all and how this shows up in the day-to-day of the workplace. Cultural Intelligence goes beyond awareness so we will illustrate some practical examples of CQ in action. We will also consider a case study describing the impact of CQ training within an NHS trust before concluding with a Q&A.

This session will serve as a starting point for a longer journey toward mastering Cultural Intelligence and creating a more inclusive, effective work environment.

Key outcomes:

• Understanding of cultural Intelligence (CQ): what it is and its framework.
• Strategies and tools for improving CQ: Feeling more comfortable interacting with people with different preferences.
• Spark participants' curiosity and interest in cultural Intelligence (CQ).

About the speaker

Polly Collingridge is General Manager of the Cultural Intelligence Centre UK. She has extensive knowledge of the variety of challenges experienced by our UK clients across all sectors and a deep understanding of customised CQ training as a solution.

In the NHS, for example, this could mean using CQ to drive inclusive leadership, or to improve employee (and patient) relations, EDI goals and conflict resolution.

With our corporate clients the focus is often on ensuring that leaders and team members working across cultures and time zones don’t fall prey to misunderstandings that render them less effective.

In order to support her clients, Polly draws on her previous professional experience working in global mobility, employee wellbeing and as an ex board member and department head at the independent publisher Canongate Books.

Although Polly was born and (mostly) raised in London, she knows what it is to cross national cultures herself, having lived in Italy, Costa Rica, Mexico, Ireland and the USA. This may be why she is so passionate about all things intercultural, and the role of CQ in helping us work towards a more inclusive society in which we all understand ourselves, and each other, a little better.

As well as being a CQ Certified Facilitator, Polly holds degrees in Cross-Cultural Psychology and Italian/Spanish.

Please note:

1. Webinar joining instructions will be sent to you again one day before the event, with a further reminder, 30 minutes prior to the event starting.
2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
6. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.