Customer Care: Delivering Great Service
Wednesday, 14 December 2016 from 13:15 to 16:45 (GMT)
Do you want to....
- Provide great service.
- Build the relationship with your customers.
- Achieve repeat business.
- Gain a great reputation for customer service
If so, then join us on“Customer Care – Delivering Great Service”
By the end of the workshop you will have:
- Described the behaviours and qualities of exceptional customer service.
- Explained the principles underpinning outstanding customer service.
- Understood the importance of perception in customer service.
- Explored skills, attitudes and behaviours needed to deliver great service.
This session will be very practical and participative, so come along ready to join in!
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Sally McMahon, Skylark Training and Development Ltd.
Managing Director, Skylark Training and Development Ltd.