£195

Customer Centric Approach Workshop: Who Cares Wins!

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Bristol

Bristol

United Kingdom

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Description

Workshop Summary

This customer service course focuses on client centricity and how we can give every client ‘top’ quality service all the time. Client centricity is also about providing the right level of service appropriate to the lifetime value of the client.

What will you learn?

By the end of this course you will be able to:

* Understand and define a client centric approach

* Identify common myths and mistakes about client centricity

* Recognise how a client centric approach can assist retention and new business

* Understand how to adopt a client centric culture


Workshop Content

Upon completion of this workshop, you will understand the importance of client centric approach for you and the business. You will also learn how to adopt and implement a client centric approach for your customers.

* Analysing your current approach

* Client segmentation

* Client Lifetime Values (CLV)

* Defining client centricity and how it works

* Common myths and mistakes with client centricity

* Understanding which businesses currently adopt a client centric approach

* How a client centric approach can help retention of clients and generate new business

* How to implement a client centric culture?


Testimonial

“I enjoyed the workshop immensely. It enabled myself and my team to look at our customer service qualities and challenged whether we really put the customer first ”


Other related workshops that may be of interest include:

> Exceeding Expectations


FAQs

How can I contact the organiser with any questions?

If there's something we haven't included or you'd like to know more about membership, please visit www.zing365.co.uk or email us at events@zing365.co.uk and we will come back to you within 24 hours.

What's the refund policy?

You can cancel a booking for an event as a Gold or Silver member of Zing365 as follows;

  • Cancel 10 working days or more before the event - You are permitted to transfer to an alternative event as part of your membership sessions.
  • Cancel less than 10 working days before the event and the event counts as one of your membership sessions.

No refunds or transfers will be given for non-attendance.   

You can cancel a booking for an event as a fee paying attendee, to include Zing365 Bronze members as follows;

  • Cancel 28+ days before the course - Full refund of course fee or option to transfer to an alternative event
  • Cancel 11-28 days before the course - 75% of course fee will be refunded or option to transfer to an alternative event
  • Cancel 1-10 days before the course - No refund will be permitted and you are unable to transfer to an alternative event

No refunds or transfers will be given for non-attendance.   

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Bristol

Bristol

United Kingdom

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