Customer Complaints Workshop: Risks and Opportunities
Transform customer complaints from business liabilities into competitive advantages. This intensive two-day workshop equips COOs and operations leaders with proven frameworks to implement ISO10002-compliant complaint handling processes that measurably improve customer retention and operational efficiency.You will learn to establish meaningful KPIs, conduct effective root cause analysis, and design complaint handling systems that turn dissatisfied customers into loyal advocates. Our evidence-based approach has helped organisations reduce complaint resolution times by up to 60% whilst improving customer satisfaction scores.This workshop specifically addresses the challenges faced by growing organisations where complaint volumes are increasing but systematic processes remain underdeveloped. Participants leave with immediately implementable procedures, measurement frameworks, and the confidence to transform their complaint handling from reactive firefighting to proactive business improvement.
