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Customer Contact Improvements Briefing

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Ashburton Hall

Ell Court

Winchester, England SO23 8BH

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We’re introducing a number of improvements at the end of December, to make it easier to navigate and self serve via the IBC Portal, for HR, finance and shopping tasks.

Having listened carefully to your feedback and taken on board your comments and suggestions, we’ll be:

  • Enhancing the look and feel of the IBC Portal and online help and guidance, to support you even further to self-serve, and

  • Changing how we manage customer enquiries in these areas

Come and learn about the improvements taking place. At this session, you’ll discover more about whats changing and see some examples of new, simplified and intuitive Portal forms, prior to their launch.

This briefing is for all Hampshire County Council line managers, and anyone who uses the Portal.

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Date and Time

Location

Ashburton Hall

Ell Court

Winchester, England SO23 8BH

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