Customer Engagement - CIM Moor Hall

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This course aims to create a shared understanding of why a Customer Focus Organisation is important for Lonza’s future. The outcomes of the course are intended to increase people’s confidence when interacting with customers by sharing tools and approaches for:

 Building compelling customer relationships.

 Identifying what is important to the customer.

 Planning effectively for customer meetings, e.g. pre-meetings.

 Conducting effective customer meetings.

 Following up actions after meetings.

 Communicating effectively, even in difficult situations.

There is no pre-work required for this course

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