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Tue, October 18, 2016, 9:00 AM – 5:00 PM BST
Customer Excellence Training.
This training course if for businesses who want to go that extra mile to understand what it is your clients want, and give them reason to come back time after time.
Customer Excellence Training is for EVERYBODY in your business.
It also demonstrates to the team the importance of their role in the "Customer Care the bigger picture" , getting a buy in from everybody in the organisation not just the front of house team.
As we know it is more cost effective to keep a customer and have them return that finding a new customer.
At the end of this training you will be able to :-
Clearly identify the do’s and don’ts of customer service and measure yourself against them
Describe the important part that being customer-focused plays in ensuring the success of your organisation
Build your customer brand, fill gaps in service and develop methods of creating a great customer experience
Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place.