Free

Customer Excellence training

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Location

Beyond Theory

Derngate

Northampton

NN1 1UE

United Kingdom

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Event description

Description

The BID is working with town centre based training company Beyond Theory to deliver a free Customer Excellence half day training course.

This course will focus on how your business can deliver great service to attract new customers and retain existing ones.

The training will enable participants to:


• Understand the difference between customer service and customer experience
• Identify aspects of customer experience where consistency of approach needs to improve
• Improve their organisational skills to prepare to deliver great service
• Learn the importance of taking responsibility to own and resolve customer service issues and complaints
• To deliver exceptional customer experience.

Please book as soon as possible as limited places are available and restricted to one person per company/organisation.

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Date and Time

Location

Beyond Theory

Derngate

Northampton

NN1 1UE

United Kingdom

View Map

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