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Customer Experience Day - Birmingham

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The Birmingham Repertory Theatre

Birmingham

B3 3HQ

United Kingdom

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Putting customer experience at the heart of your organisation

CX Day is a global celebration of the companies and professionals that create great experiences for their customers.

This year, for the first time, Birmingham will host a Local Networking Event, bringing together subject matter experts and business leaders looking to learn more about the importance of customer experience. The event will take place at The Birmingham Repertory Theatre and will feature expert speakers, case studies, demonstrations, top tips and networking drinks.

This year's event will feature the well renowned CEO of HomeServe Membership, Greg Reed, who will be speaking about the importance of bringing customer experience and employee engagement closer together.

CX Day 2017 Speakers


Gary will be joined by Peter McKean, CEO of Synthetix. Peter has pioneered the development of AI-based Virtual Agents and Natural Language Processing for self-service, building a suite of powerful, knowledge-driven multi-channel customer service applications which are cloud-first and deeply integrated with each other to deliver great customer experiences.


The event will cover the following topics:

  • The link between a great customer experience and organisational growth
  • How to get started with CX and be successful
  • Bringing CX and Marketing closer together for amazing results
  • CX Transformation. What is it? is it relevant?
  • The future of customer experience - Innovation and Artificial Intelligence
  • Introducing the Customer Experience Club


If we can create a lot of positive energy from pulling together dozens of CX professionals, think about the power of pulling together thousands or tens of thousands of them. That’s why we created Customer Experience Day.

- Bruce Temkin, Managing Partner & Customer Experience Transformist, Temkin Group

The event is being organised by ALCMY Studios on behalf of the Customer Experience Professionals Association (CXPA) and is being supported by Customer Experience Magazine and our sponsor Synthetix (www.synthetix.com)

CX Day 2017 Sponsors

For sponsorship and press enquiries please contact Yiannis Maos: yiannis@alcmy.xyz

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Date and Time

Location

The Birmingham Repertory Theatre

Birmingham

B3 3HQ

United Kingdom

View Map

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