Free

Customer Experience/Service Session - Bitesize in Berwick upon Tweed

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Berwick upon Tweed Workspace

Boarding School Yard

90 Marygate

Berwick upon Tweed

TD15 1BN

United Kingdom

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Customer Experience/Service

About this Event

How to make your customers smile

Would you like increased customer loyalty, satisfaction and more work of mouth marketing, positive reviews and recommendations then Customer Experience Bitesize is for you.

Over 3 hours you will discover how to map your customer experience journey, find your customer touch points and pain points as well as the data you should be collecting and analysing to get ahead of the competition.

Go away armed with tips and techniques as well as useful templates to make the process as straighforward as possible.

• You’ll understand the difference between CX and CS

• The importance of CX in your business

• 5 stages of creating an experience journey map

• Understand what and how to use an experience map to make business improvements

Bitesize Business in Berwick Upon Tweed is a programme of short and snappy sessions designed for business owners to discover and imagine ways to successfully grow their own business. Our sessions will inspire a new confidence & independence allowing business owners to feel secure to go your own way.

These sessions are supported by the Welcome Visitor Project, NBSL and Business Northumberland.

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Date and Time

Location

Berwick upon Tweed Workspace

Boarding School Yard

90 Marygate

Berwick upon Tweed

TD15 1BN

United Kingdom

View Map

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