Customer Happiness Online Training

The Customer Happiness Online Training is a comprehensive course that equips learners with the essential knowledge and practical skills to create positive, memorable customer experiences. This course delivers a structured path to mastering customer relationship management, identifying customer needs, complaint handling, and building customer satisfaction strategies through effective service techniques.

Each module is tailored to real-world challenges, whether managing face-to-face interactions or delivering service over the phone. From deepening relationships to developing the right service mindset, the curriculum ensures learners gain actionable skills to enhance customer loyalty and drive business success.

By the end of the course, participants will understand the key differences between average and exceptional service, and how to consistently provide experiences that build trust and long-term customer happiness.

Learning Outcomes

1. Understand CRM fundamentals to support lasting customer connections.
2. Build meaningful relationships that enhance customer retention rates.
3. Handle customer complaints with professionalism and empathy.
4. Identify and fulfill both obvious and hidden customer expectations.
5. Deliver outstanding service both in-person and over the phone.
6. Develop a customer-first attitude for long-term business success.

Course Link : Customer Happiness Online Training

Course Curriculum

• Module 01: Introduction to Customer Relationship Management (CRM)Understand the fundamentals of CRM and how it drives retention.
• Module 02: Deepening Customer RelationshipLearn to build trust and long-lasting customer relationships.
• Module 03: Handling Customer ComplaintsGain skills to resolve complaints professionally and efficiently.
• Module 04: Identifying and Addressing Customer NeedsDiscover techniques to meet both stated and hidden customer needs.
• Module 05: Establishing Your AttitudeCultivate a positive service mindset to enhance client satisfaction.
• Module 06: In-Person Customer ServiceMaster effective communication and behavior during in-person service.
• Module 07: Giving Customer Service over the PhoneLearn how to build rapport and solve issues over the phone.
• Module 08: What’s Different about Good Customer Service?Identify key qualities that distinguish excellent service from average.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.