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UX Lab, RLDC

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A tour of the UX lab consisting of a visit to both the lounge and studio. Participants will be able to use a range of digital services . You will also be able to observe testing in order to see real time issues that arise whilst the service is being used. You will be shown examples of what Customer Insight do in the lab, how they do it and show examples of changes that have been evidenced. You will also be provided with a history of Customer Insight within the DVLA , seeing how the various equipment is used in order to get the best out of each test.

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UX Lab, RLDC

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