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Customer Interface in todays Digital Era Evening Roundtable

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Park Regis Hotel Sky Bar

Birmingham

United Kingdom

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Keyrus invite you to a lunchtime Roundtable discussion taking place at the Park Regis Hotel Sky Bar in Birmingham on Thursday 2nd November in which we discuss the importance of the customer interface and digital technology in keeping a competitive edge and meeting modern customer service expectations.

What: Digital Transformation Evening Roundtable
When: 2nd November, 12.00pm - 2.00pm
Where: Birmingham, Park Regis Hotel Sky Bar

The pace of Digital Technology is re-shaping how business is done with many major Corporates now investing up to half of their capital investment in technology to gain a competitive edge. Reducing transaction costs with customers and extending market reach via digital devices and social media channels are just some of the benefits to be realised. Today data collected through digital channels is doubling the quantity of business data every 18 months yet still a number of key challenges emerge when trying to transform and utilize digital technology to improve overall customer experience.

These challenges include:

• Clarity on the digital opportunity to be gained

• Collecting and utilising “big data” for business intelligence

• Consolidating one customer view to improve service

• Scalable and resilient IT Infrastructure to offer more service continuity and disaster recovery options

• Navigating regulations such as GDPR

Share your experiences and hear the challenges, solutions and success stories of other like-minded senior professionals from across the industry.

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Location

Park Regis Hotel Sky Bar

Birmingham

United Kingdom

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