Customer Journey and Experience Mapping
Anticipating our customer's needs and expectations
By amika Training academy
Location
Online
About this event
- 2 hours
Anticipating our customer's needs and expectations
Online
Developing from your knowledge from the inspirational experience foundation session and personal branding, this course gives you the skills to welcome customers, guests and visitors and how to make them feel special.
· The customer journey
· Exceeding expectations
· Service vs experience