Customer Journey and Experience Mapping
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Customer Journey and Experience Mapping

Anticipating our customer's needs and expectations

By amika Training academy

Select date and time

Mon, 3 Jun 2024 06:00 - 08:00 PDT

Location

Online

About this event

  • 2 hours

Developing from your knowledge from the inspirational experience foundation session and personal branding, this course gives you the skills to welcome customers, guests and visitors and how to make them feel special.

· The customer journey

· Exceeding expectations

· Service vs experience

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