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Customer Journey Mapping to Build Great Experiences (Free to register)
Sat 10 June 2017, 09:30 – 13:00 BST
Register for this course for free, pay later online at £75 per person.
This course is designed for people who want to gain an understanding of customer journey mapping and the stages they may wish to consider when mapping a customer's journey. The course also covers what net promoter score is, how to calculate it and how customer journey mapping can be used to impact this.
You will be introduced to practical tools to help you implement your new learning's into your workplace or business in the form of an exclusive journey mapping system provided to you after the course.
This course is the first step in understanding and improving customer experience, a key skill that all companies both large and small are looking for in their employees.
Who is this course for?
This course is ideal for anyone wishing to take the first steps in understanding customer experience measurement and journey mapping. There are no prerequisites to attending this course.
How can I contact the organiser with any questions?
- Email us at firstname.lastname@example.org