Customer Relationship Management (CRM) - CPD Certified

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

Customer Relationship Management plays a central role in modern business success. This CPD Certified course introduces learners to the strategies, systems, and processes that support effective customer engagement. By focusing on the essentials of Management, learners gain insights into how strong customer relationships lead to improved retention, loyalty, and long-term value. The training covers both traditional approaches and digital tools that have reshaped how organisations handle customer interactions.

The course provides a detailed look at how Management principles are applied within CRM systems to analyse customer behaviour, track satisfaction, and improve communication. Learners will explore customer data Management, sales tracking, and service strategies, all designed to strengthen business performance. By completing this course, individuals gain valuable knowledge of how Management practices within CRM can shape customer experiences and create long-term business growth. With flexible online study, learners can complete their training at their own pace and receive CPD certification.

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Learning Outcomes

• Understand the principles of Customer Relationship Management in business.
• Learn how data Management improves customer loyalty and retention.
• Explore sales tracking methods within Customer Relationship Management.
• Gain insight into service strategies for effective customer Management.
• Develop knowledge of CRM tools that enhance business Management.

Who is this course for?

• Professionals seeking CPD training in Customer Relationship Management.
• Individuals wanting to expand skills in business and customer Management.
• Business owners interested in improving customer-focused Management.
• Students studying business subjects including customer Management systems.
• Employees aiming to enhance their career with customer Management skills.

Career Path (UK Job Roles with Average Salaries)

• CRM Executive – £25,000 to £35,000 per year
• CRM Manager – £35,000 to £50,000 per year
• Customer Success Manager – £30,000 to £45,000 per year
• Sales Manager – £32,000 to £55,000 per year
• Marketing Manager – £35,000 to £55,000 per year
• Business Development Manager – £33,000 to £52,000 per year