Customer Relationship Management (CRM), KYC & Customer Service
Let's dive into the world of customer relationships, KYC, and customer service - get ready to level up your business game!
Location
Online
Good to know
Highlights
- Online
Refund Policy
About this event
Key Features
- Accredited by CPD
- Instant e-certificate
- FREE PDF + Hardcopy certificate
- Easy payment method
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- Learn Anytime, Anywhere
- 24/7 Learning Assistance
- Best Value Price
- Discounts on bulk purchases
Unlock the key to business success with this comprehensive training bundle designed to empower individuals with mastery over Customer Relationship Management (CRM), Know Your Customer (KYC), and Customer Service. In today’s competitive global landscape, these skills are essential across industries including finance, retail, healthcare, telecommunications, and technology.
This expert-curated program is a blend of foundational theories and actionable insights, providing learners with 360-degree knowledge of customer interaction, compliance protocols, customer engagement, communication, sales enhancement, and loyalty-building. Whether you are starting your career or looking to upgrade your professional toolkit, this course bundle will equip you with practical tools and soft skills to elevate customer experiences and maintain legal integrity in customer onboarding and management processes.
From customer satisfaction strategy to client data analysis, from conflict resolution techniques to customer loyalty management, this training will make you job-ready in roles related to CRM systems, KYC analysts, customer success management, retail service, and client onboarding. Each course within the bundle targets a key dimension of relationship-building, making it an indispensable learning path for modern professionals.
Learning Outcomes
- Understand key principles of customer relationship management and retention.
- Apply KYC compliance procedures to ensure regulatory best practices.
- Deliver exceptional customer service across diverse industries and channels.
- Master communication skills to resolve complaints and boost satisfaction.
- Utilize CRM tools and data to drive business growth and loyalty.
- Build personal confidence and develop professional behaviour in service roles.
This Bundle Includes :
Course 01: Level 3 Diploma in Customer Service
Course 02: CRM - Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Confidence Building Techniques
Course 05: Patient Customer Service
Course 06: Retail Customer Service - Level 3
Course 07:Effective Communication Training Level-3
Course 08: Complete Career Guide UK - 2024
Customer Relationship Management Bundle Description:
Course 01: Level 3 Diploma in Customer Service
Gain in-depth expertise in core customer service principles, handling complaints, and delivering outstanding service.
Course 02: CRM - Customer Relationship Management
Master CRM systems, manage client databases, track leads, and optimize customer experiences.
Course 03: Know Your Customer (KYC)
Learn KYC frameworks, regulatory requirements, identity verification processes, and risk mitigation.
Course 04: Confidence Building Techniques
Develop self-assurance and assertiveness to improve customer interactions.
Course 05: Patient Customer Service
Handle difficult customers with patience, empathy, and professionalism.
Course 06: Retail Customer Service - Level 3
Enhance service delivery in retail environments with industry-specific training.
Course 07: Effective Communication Training Level-3
Master verbal, non-verbal, written, and digital communication for customer engagement.
Course 08: Professional CV Writing and Job Searching
Craft job-winning CVs and learn smart strategies for landing customer service roles.
Course 09: Career Development Training
Create a clear professional growth path within the customer service and CRM sectors.
Course 10: Time Management
Boost productivity and manage tasks efficiently in customer-facing roles.
Course 11: Returning to Work Training
Rebuild confidence and skill sets for rejoining the workforce after a career gap.
Course 12: Level 3 Diploma in Project Management
Manage customer-focused projects with strong leadership and organization skills.
Course 13: Leadership Skills
Lead service teams effectively while maintaining high customer satisfaction.
Course 14: Body Language
Use non-verbal cues to create trust and rapport with customers.
Course 15: Interview and Recruitment
Learn recruitment techniques and how to ace interviews in service sectors.
Lifetime Membership to 2500+ Courses
Our Prime Learners will Get:
- Instant, Unlimited & Lifetime Access to 2500+ Courses
- Unlimited Free Accredited Certificates
- Access to All Career Certificate Bundles
- Free Student ID card & Many More
Disclaimer:
This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.
Frequently asked questions
No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.
Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.
This is a self-paced course, so you can work through the material at your own speed.
Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.
Yes, you will have lifetime access to the course and can revisit it anytime.
Yes, this course is designed for beginners, and no prior knowledge is required.
You will receive 24/7 learning assistance throughout your course.
No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.
Organized by
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.