Customer Relationship Management (CRM)

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Customer Relationship Management (CRM) course provides learners with the knowledge and strategies to understand, manage, and optimise customer interactions effectively. CRM is central to modern business, helping organisations build stronger relationships, improve customer satisfaction, and enhance long-term loyalty. By focusing on CRM systems, strategies, and data analysis, this course highlights how CRM drives success across industries.

Learners will gain insight into the key features of CRM, including customer data management, communication tracking, sales forecasting, and service improvement. This course ensures learners understand how CRM supports decision-making and strengthens client relationships. With clear explanations and structured lessons, the programme equips learners with confidence to apply CRM knowledge in a wide range of professional settings where customer relationships are vital.

👉 Enrol now via One Education  Eventbrite and take control of your future.

👉 Explore more courses on One Education.

Learning Outcomes

• Understand the key principles and benefits of CRM systems.
• Learn how CRM enhances customer engagement and retention strategies.
• Gain knowledge of CRM tools for sales and service management.
• Explore CRM methods for analysing customer data effectively.
• Develop awareness of CRM’s role in supporting organisational growth.

Who is this course for?

• Business professionals interested in strengthening skills with CRM systems.
• Sales teams aiming to boost performance through CRM strategies.
• Marketing staff seeking to enhance campaigns with CRM insights.
• Customer service representatives improving efficiency through CRM use.
• Students exploring career opportunities in CRM and business management.

Career Path

• CRM Specialist – average salary £35,000 per year
• Sales Executive – average salary £32,000 per year
• Marketing Analyst – average salary £34,000 per year
• Customer Service Manager – average salary £33,000 per year
• Business Development Manager – average salary £42,000 per year
• CRM Consultant – average salary £45,000 per year