Customer Relationship Management in a Digital World
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Customer Relationship Management in a Digital World

Customer Relationship Management in a Digital World

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YTKO Offices

Brookmount Court

Kirkwood Road

Cambridge

CB4 2QH

United Kingdom

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More and more businesses are turning to digital marketing as a means of increasing their reach and communicating with customers. However, many are unaware of the importance of Customer Relationship Management (CRM) and the ease in which technology can streamline and improve these processes.
GetSet for Growth have partnered with Cambridge Online IT Systems and Services to deliver a practical workshops for growing businesses. Join us for an interactive and insightful session using real life examples of how CRM systems can benefit your business, helping you to reach more customers, at the right time and grow your bottom line.

In this workshop we will cover the following:-
  • Understanding your audience
  • Communication channels including email marketing, social media and more
  • What is CRM and how does it all fit together?
  • Demonstration as to how CRM systems can work for you”



About Cambridge Online

Cambridge Online go beyond providing simple commodity or point solutions through an in-depth understanding of your business, your people and your long term goals. They view their customers as long-term partners, knowing that it’s only by helping you succeed that success can be achieved. Cambridge Online recognises that IT is an essential component in driving forward your business strategies. Our clients rely on us to find and deliver not just what they want but what they need, through the most advanced and innovative solutions.

In a service organisation people matter. Since being founded in 1978, Cambridge Online have put people first by growing a talented and engaging team who identify and promote new and innovate ideas. They have been awarded the maximum of 3 stars in the Best Company awards and 57th place in The Sunday Times 100 Best Small Companies to Work for 2016.


If you would require special assistance in the event of an emergency for any reason, please let us know so we can make any necessary arrangements by calling us on 0800 917 9326 or emailing hannah.day@getsetforgrowth.com.


Our events are fully funded and open to all local businesses, however you will need to complete our registration and enrolment forms in order to participate. Visit our website to complete this online before attending or alternatively, please turn up to your chosen event 15 minutes early to finalise in person.



About the Speakers

Claire Hogan, Senior Marketing Advisor - GetSet for Growth

Claire joins the GetSet East of England team with 27 years of experience in corporate communications, specialising in helping clients communicate in the most effective way to deliver outstanding results. This includes a range of services from strategic workshops to creative campaigns, ensuring there is a clarity in both the writing and the visual presentation of client’s propositions, so that that messaging is heard above the white noise of today’s global platforms.

Working globally as a senior consultant she also has experience providing a niche service in Bid Marketing, with a range of subtle elements to ensure clients win both the customer’s hearts and minds. Having owned her own agency in Dubai she also understands the challenges of running a business and the many hats you need to wear to create a successful business.

Ray Olds, Co-founder - Cambridge Online IT Systems and Services
As an IT professional with almost 50 years of technology experience behind me, I see my main role is in helping companies recognise how the technology of today can be used to drive their business forward. This is achieved by having a strong customer focussed culture within the organisation together with a CRM strategy that supports the growth aspirations of the business. As an experienced CRM Practitioner I am able to assist organisations align their business with the right technologies that work for them.

Sarah Critchley, Microsoft Dynamics CRM Consultant and Developer

Both a Microsoft Dynamics CRM Consultant and Developer, I am deeply passionate about the Microsoft Dynamics CRM Product and working together with companies to review requirements and to be able to deliver value for money services which are in line with their business goals. I believe in sharing my knowledge and expertise through articles and presentations within the larger Microsoft Dynamics community with the aim to empower individuals using the product from a functional, technical and operational standpoint.

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Location

YTKO Offices

Brookmount Court

Kirkwood Road

Cambridge

CB4 2QH

United Kingdom

View Map

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