Customer Relationship Management(CRM)

Our CRM – Customer Relationship Management Online Course offers engaging, remote instruction designed to enhance your understanding of modern customer management techniques.

What's included:

Fully Online Recorded Class

CPD Accredited

Free certificate

24/7 access to the course for Lifetime

Online support

No hidden fees

Course Link: CRM – Customer Relationship Management Online Course

This course presents clear, structured modules that explain CRM fundamentals and advanced strategies in an accessible, light-hearted manner. You can explore our similar course on Eventbrite page or visit www.eventbrite.co.uk to further compare our course with other providers.

Ideal for professionals who seek to refine their customer management approach, our course delivers insightful content through online sessions that balance professionalism with a touch of humour. With precise guidelines, every module is crafted to improve your grasp of CRM – Customer Relationship Management without the need for physical presence. For more details, visit Training Express or go directly to CRM Course.

Learning Outcomes

• Grasps guidelines key CRM principles and customer management techniques.
• Interpret CRM data to enhance customer interaction and satisfaction.
• Develop strategic approaches for efficient customer relationship management.
• Analyse customer trends to improve online service delivery.
• Identify CRM software tools that streamline customer engagement.
• Enhance decision-making using online CRM insights and strategies.

Who is this Course For

• Sales professionals seeking effective CRM strategies for customer growth.
• Marketing experts desiring enhanced customer relationship management insights.
• Customer service staff aiming to refine interaction protocols online.
• Business analysts wishing to interpret CRM data effectively.
• Managers desiring robust strategies for customer engagement online.
• Entrepreneurs aiming to enhance customer relationship management systems.
• Consultants seeking reliable online CRM insights and techniques.
• IT professionals looking to support CRM system integrations online.

Career Path

• CRM Manager – £40,000 per annum
• Customer Relationship Manager – £38,000 per annum
• CRM Consultant – £42,000 per annum
• CRM Administrator – £28,000 per annum
• Digital Marketing Manager – £45,000 per annum
• Sales Operations Manager – £35,000 per annum

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the CRM – Customer Relationship Management online course 48 hours after your enrolment.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM