Customer Service Advisor
Learn essential support methods and classroom communication techniques. Enrol now with Training Express!
Location
Online
Refund Policy
About this event
What's included:
- Fully Online Recorded Class
- CPD Accredited
- Free certificate
- 24/7 access to the course for Lifetime
- Online support
- No hidden fees
Course Link: Customer Service Advisor
Disclaimer:
This is an online course with pre-recorded lessons. You will get access to Customer Service Advisor online Course 48 hours after your enrolment.
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Our online Customer Service Advisor course delivers a clear guide to effective customer support. Designed for those who value engaging, remote learning, the course explains essential service concepts and communication methods with a friendly, professional tone. With a hint of formal humour, it offers a structured journey through the core responsibilities of a Customer Service Advisor—all without requiring any physical presence.
The course outlines modern strategies for managing customer interactions and resolving queries efficiently. Its accessible online modules ensure that every learner can enhance their service approach at their own pace. Discover detailed insights and tips to elevate your customer service capabilities. For further details, please visit Training Express and explore related events on Eventbrite.
Learning Outcomes:
• Understand the role of a Customer Service Advisor confidently.
• Learn effective communication methods for excellent customer service.
• Analyse customer interactions and respond with clarity consistently.
• Examine service protocols to ensure accurate customer support.
• Evaluate service strategies and improve overall customer satisfaction.
• Review essential service concepts for a confident advisor role.
Who is this Course For:
• Customer service professionals seeking to enhance online service techniques.
• Call centre staff wanting to update their service approaches online.
• Retail employees looking to improve customer interaction strategies.
• Office administrators desiring clear, effective service management techniques.
• Graduates pursuing a career in customer service support roles.
• Remote workers interested in digital customer service training modules.
• Professionals seeking to upgrade their service advisory knowledge online.
• Individuals wanting to develop skills as a dedicated advisor.
Career Path:
• Customer Service Advisor – £22,000 per year
• Call Centre Representative – £20,000 per year
• Client Support Specialist – £24,000 per year
• Customer Care Executive – £23,000 per year
• Help Desk Coordinator – £21,000 per year
• Service Operations Officer – £25,000 per year
Course Curriculum
The detailed curriculum outline of our Customer Service Advisor is as follows:
Module 01: Introduction to Customer Relationship Management (CRM)Module 02: CRM FundamentalsModule 03: CRM StrategiesModule 04: CRM DatabasesModule 05: Deepening Customer RelationshipModule 06: Handling Customer ComplaintsModule 07: Introduction to Customer ServiceModule 08: What’s Different about Good Customer Service?Module 09: Customer Service Communication StrategiesModule 10: Building Rapport Over the PhoneModule 11: Active Listening and Managing Tough CallersModule 12: Problem Solving over the PhoneModule 13: Time ManagementModule 14: Record Keeping and Filing Systems
Frequently asked questions
No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.
Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.
This is a self-paced course, so you can work through the material at your own speed.
Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.
Yes, you will have lifetime access to the course and can revisit it anytime.
Yes, this course is designed for beginners, and no prior knowledge is required.
You will receive 24/7 learning assistance throughout your course.
No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.
Organized by
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.