Free

Multiple Dates

Customer Service and Care in General Practice

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Education Centre, Burdett House

Mile End Hospital

Bancroft Road

London

E1 4DG

United Kingdom

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COURSE ONLY OPEN TO TOWER HAMLETS GP PRACTICE STAFF

The programme enables understanding and learning in the eight stages of success, giving trust and building rapport, face to face service and attitudes of practice staff, telephone communication and making your practice ‘patient centred’. This includes best practice around appearance, body language, use of language, greetings & stock phrases, asking effective questions and dealing with complaints and with difficult patients. Also, dealing with people with learning disabilities and AIS.



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Location

Education Centre, Burdett House

Mile End Hospital

Bancroft Road

London

E1 4DG

United Kingdom

View Map

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