Customer Service and Social Selling

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Location

Business & IP Centre, second floor

Manchester Central Library

St. Peter's Square

Manchester

M2 5PD

United Kingdom

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Event description

Description

Delivered by Jonathan Sherlock from digital marketing agency Tidal Wave Consulting

Duration – 3 hours

With customers and brands seamlessly connected through social, it’s more important now than ever for businesses to have a sales and customer service strategy in place. From brand loyalty, to scathing reviews, we’ll teach you how to manage and nurture your community, mitigate bad press, and upsell your products and services on social. With LinkedIn fast becoming the professional platform within the digital space, we’ll show you how to use their powerful lead generation and relationship building tools, how to launch outbound selling campaigns, and how to build your personal brand to reach thousands.

Course Breakdown:

• Overview of the best platforms for both service and selling
• Posting styles, calls to action, and effective use of media
• Crisis management
• Paid ads, user generated content, and Influencer marketing
• Using LinkedIn as a lead generation tool
• Q&A session

Who should attend this course?
• Key individuals from businesses that would like to implement a social media strategy
• New-hires to your in-house digital marketing or social media teams
• Individuals that would like to brush up on the latest trends and techniques
• Anybody with a keen interest in getting into a career in social media or digital marketing

Date and Time

Location

Business & IP Centre, second floor

Manchester Central Library

St. Peter's Square

Manchester

M2 5PD

United Kingdom

View Map

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