Elevate patient care with our free daily online Customer Service and Support to Patients training! Learn to communicate empathetically, build trust, and provide exceptional support that enhances the healthcare experience for every patient.
Course Curriculum:
- Module 01: Introduction to Patient Customer Service
- Module 02: Effective Patient Customer Service Training
- Module 03: Areas of Patient Customer Service
- Module 04: Customer Service Operative Skills
- Module 05: Organising Schedules
- Module 06: Medical Jargon and Terminology
- Module 07: Effective Filing Systems in Medical Offices
- Module 08: Patient Customer Service Soft Skills
- Module 09: What Customer Service Is to Different Medical Professionals
- Module 10: Providing Customer Service and Support to Colleagues
- Module 11: Handling Difficult Customers
(See Curriculum)
What's included:
- CPD Certification
- Fully online, interactive course.
- 24/7 access to the course for a lifetime.
- Online support
