Customer Service & Communication Skills 2-in-1 Online Training

Master customer service and communication in one go. Build people-first skills that improve satisfaction, teamwork, and workplace confidence.

OverviewThis 2-in-1 online training bundle blends the essentials of Customer Service and Communication Skills into one straightforward learning experience. Designed to improve your ability to deal with clients and colleagues alike, this course covers everything from managing complaints to keeping your message clear, professional, and timely—no jargon, just smart strategy.

Whether you answer phones, send emails, serve customers, or attend meetings, the tools in this course are suited for every role that involves interaction. You’ll learn how to create better customer experiences while also sharpening the way you express yourself. From managing expectations to using the right tone, these two skill sets work hand in hand to help you become calm under pressure, confident in conversation, and clear in all types of communication.

Learning Outcomes

• Handle customer queries and complaints with calm, clear responses.
• Build rapport and maintain positive customer relationships long-term.
• Improve communication style across phone, email, and in-person.
• Use tone, clarity, and timing to express messages effectively.
• Recognise and adapt to various customer and colleague behaviours.
• Manage workplace conversations with professionalism and tact.

Who is this Course For

• Anyone who deals with customers regularly in any industry.
• Call centre staff looking to improve communication on calls.
• Retail workers wanting better customer conversation strategies.
• Team leaders needing polished email and feedback skills.
• Office staff aiming to sound more confident in meetings.
• Jobseekers adding useful soft skills to their CV.
• Receptionists and front-facing staff needing polite, firm scripts.
• Hospitality workers who handle complaints and requests daily.

Career Path

• Customer Service Advisor – £22,000 per year
• Call Centre Agent – £21,500 per year
• Sales Administrator – £23,000 per year
• Retail Supervisor – £25,000 per year
• Office Coordinator – £26,500 per year
• Hospitality Front Desk Staff – £24,000 per year