Develop the skills to deliver exceptional customer experiences through effective communication, empathy, and problem resolution. This course explores customer behaviour, service strategies, and professional conduct to build lasting client relationships.
Course Curriculum:Module 01: Understanding Customer ServiceModule 02: Focusing on the CustomerModule 03: Customer Service and the TelephoneModule 04: Handling ComplaintsModule 05: Enduring StressModule 06: Business CommunicationModule 07: Verbal and Non-verbal CommunicationModule 08: Written CommunicationModule 09: Electronic CommunicationModule 10: Communicating with GraphicsModule 11: Effectively Working for Your BossModule 12: Identifying GoalsModule 13: Effective Energy DistributionModule 14: Working with Your Personal StyleModule 15: Building Your ToolboxModule 16: Establishing Your Action Plan
(See curriculum)
What's included:
- CPD Certification
- Fully online, interactive course.
- Free PDF certificate on course completion.
- 24/7 access to the course for a lifetime.
- Online support
