Earn your Customer Service Diploma with our free daily online training! Master essential skills to build strong customer relationships, resolve issues expertly, and drive satisfaction for any business. Elevate your career in hospitality.
Course Curriculum:
- Module 1: Understanding Customer Service
- Module 2: Focusing on the Customer
- Module 3: Customer Service and the Telephone
- Module 4: Handling Complaints
- Module 5: Enduring Stress
- Module 6: Business Communication
- Module 7: Verbal and Non-verbal Communication
- Module 8: Written Communication
- Module 9: Electronic Communication
- Module 10: Communicating with Graphics
- Module 11: Effectively Working for Your Boss
- Module 12: Identifying Goals
- Module 13: Effective Energy Distribution
- Module 14: Working with Your Personal Style
- Module 15: Building Your Toolbox
- Module 16: Establishing Your Action Plan
(See Curriculum)
What's included:
- CPD Certification
- Fully online, interactive course.
- 24/7 access to the course for a lifetime.
- Online support
