£13.39

Customer Service Essentials

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MENTA

5 Eastern Way

Bury St Edmunds

IP32 7AB

United Kingdom

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Do you want to go back to basics for customer service?

This short course will give an overview of the essentials and help you to develop effective relationships.

Together we will discuss the principles of customer service and you will go away confident to be able to implement the steps to deliver a good customer experience.

You will learn the importance of a consistent approach across your service channels and also, when the inevitable happens, how to handle complaints or negative encounters.

Although primarily targeted at customer facing delegates we will also discuss how to develop business relationships.

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Date and Time

Location

MENTA

5 Eastern Way

Bury St Edmunds

IP32 7AB

United Kingdom

View Map

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