£13.39

Customer Service Essentials

Event Information

Share this event

Date and Time

Location

Location

Milsoms

Kesgrave Hall

Hall Road

Kesgrave

IP5 2PU

United Kingdom

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Do you want to go back to basics for customer service?

This short course will give an overview of the essentials and help you to develop effective relationships.

Together we will discuss the principles of customer service and you will go away confident to be able to implement the steps to deliver a good customer experience.

You will learn the importance of a consistent approach across your service channels and also, when the inevitable happens, how to handle complaints or negative encounters.

Although primarily targeted at customer facing delegates we will also discuss how to develop business relationships.

Share with friends

Date and Time

Location

Milsoms

Kesgrave Hall

Hall Road

Kesgrave

IP5 2PU

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved