Customer Service Excellence Accreditation - Helping Each Other to Achieve

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Online Event

Event description
This informal MSDG session will share experiences of evidence gathering for the Customer Service Excellence (CSE) accreditation process.

About this Event

You might be new to CSE, considering it, or have run it for many years, or you might be interested in just sharing customer service ideas outside of the formal accreditation route. The session will be an informal and friendly chance to get together and swap experience. We will also use the session to look at how participants could support each other in fulfilling the benchmarking elements of the criteria.

Target audience

Library staff who are responsible for/thinking of undergoing Customer Service Excellence accreditation. Anyone interested in sharing customer service ideas and benchmarking.

Further enquiries

Please contact: Kirsty Kift, Assistant Director – Customer Experience and Service Innovation, Coventry University

Tel: 07557425090 | Email: kirsty.kift@coventry.ac.uk

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