Free

Customer Service Excellence Awareness Session - Manchester

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Workplace

56 Oxford Street

Manchester

M1 6EU

United Kingdom

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The purpose of this workshop is to give you sufficient knowledge of the Customer Service Excellence Standard to then help you make an informed choice to see if this framework will assist you in the development of your Customer Service journey, improve your customer focus, and customer culture within your organisation.

This interactive workshop is aimed at; Senior Managers, Head's of Department, and decision makers of an organisation, not students or consutants.

Delegates will achieve the following outcomes:-

  • A good understanding and background to the Standard and it's content;
  • Details on the assessment process;
  • Tips and techniques to achieve a successful Customer Service Excellence ‘journey’;
  • Organisational benefits from the standard;
  • Information to help you decide whether working towards the Standard is right for your organisation.

When and Where:

Tuesday 20th November 2018

1.30pm – 4.30pm

Workplace, Manchester

The workshop is being led by Anne Kennedy who has been working as an insightful and developmental Organisational Development Coach, Facilitator, Trainer and Assessor for 20 years, helping a wide variety of organisations to improve their people processes, and quality of service. She is passionate about customer service and with a marketing background knows the importance of understanding customers.

Anne’s desire for her clients to learn and grow, through the use of coaching techniques and as a mentor/critical friend, gives customers the opportunity to develop themselves, whilst also tapping into her extensive knowledge of best practice. This approach has resulted in the growth and development of many of her clients businesses and for them personally.

If you have any questions about the event please contact; edwina@assessmentservices.com

Tel: 020 3880 5059

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56 Oxford Street

Manchester

M1 6EU

United Kingdom

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