£95

Customer Service Excellence

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Pitman Training Ipswich

12 Northgate Street

Ipswich

IP1 3DB

United Kingdom

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Event description

Description

Pitman's Customer Service Excellence Seminar is designed for anyone who needs to learn how to provide exceptional customer care, improve sales and productivity.

Participants will learn how to be more aware of who your customers are and what they really want so that you can handle different situations and provide exceptional customer care.

Seminar Content

· Who are your customers?

· What do your customers want?

· How to make Customer Care exceptional

· Customer Expectations

· How good is good enough?

· Building a positive environment

· It's in the detail - things to think about

· Active listening is better listening

· Handling Complaints

· When you were the customer

· Dealing with customer emotions

· Keeping calm

· Calming the upset customer

· Phrases likely to upset

· Getting the problem solved

· Things you would change


Benefits of Attending

Learn how to effectively deliver excellent customer service in a one-day instructor led environment

Participation accredited towards CPD activity.

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Date and Time

Location

Pitman Training Ipswich

12 Northgate Street

Ipswich

IP1 3DB

United Kingdom

View Map

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