£716.40

Customer Service Excellence - Warwick University, June

Event Information

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Location

Scarman

Scarman Road

Coventry

CV4 7AL

United Kingdom

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Customer Service Excellence - Foundation Course in Customer Care

This programme is designed to deliver strong foundations in the principles and purpose of customer service. Delegates will leave the course with a renewed focus and positive approach towards the customers that pay everyone's wages.

"Everyone offers Customer Service, yet few people seem to reeie it. This is the reality of business today." Richard Denny

Restricted to 12 delegates ensures maximum individual participation in this intensely interactive course.

Customer Service Excellence is suitable for all customer facing personnel. Customers may be internal as well as external.

Customer Service Excellence - Course Content

  • The customer driven market
  • The customer service professional: attitude, skills, knowledge
  • Positioning customer service: importance and customer expectations
  • Planning customer service excellence: standards, first impressions and teamwork
  • Effective communication: with colleagues and customers
  • Personal effectiveness: time management and its impact on colleagues and customers

Personal Effectiveness - Learning Outcomes

  • Recognise the importance of customer service, linked to marketing & growth plans
  • Define the qualities of the customer service professional
  • Analyse customer service from the customer viewpoint
  • Design plans for delivering customer service excellence
  • Develop their communication skills
  • Identify and improve key areas of their own time management

Personal Effectiveness - The Benefits

For the delegate:

  • The ability to understand, plan and deliver excellent customer service
  • A positive attitude and approach to customers and to providing total customer satisfaction

For the Company:

  • Improved customer satisfaction
  • Enhanced business reputation, new business and existing customer retention
  • Business growth - the result of excellent customer service

All delegates will receive course manual, a copy of one of Richard Denny’s best selling books, a 25% discount voucher on product and a £50 voucher for use on a further training course.

FAQs

What are my transport/parking options for getting to and from the event?

Ample free parking facilities at Scarman House - see transport options

https://warwick.ac.uk/services/conferences/location/

How can I contact the organiser with any questions?

Email: Judith@denny.co.uk or call her on 01608 812424


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Date and Time

Location

Scarman

Scarman Road

Coventry

CV4 7AL

United Kingdom

View Map

Refund Policy

No Refunds

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