Free

Customer Service & Experience Management Training

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Location

Location

Suite 17 & 18D, Jeho Shammah Plaza

Abiodun Jagun Street

off wemco road, Ogba-Ikeja

Lagos, LA

Nigeria

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Event description

Description

Training and coaching for frontline staff, team leaders and managers is integral to enabling them to improve customers’ experience. This training is to empower the staff and line of management with the necessary knowledge and skills that is required to keeping customers and understanding how to manage their expectations.

All staff with roles that involve customer contact – be that face to face, over the phone, by e-mail or web chat – can benefit from developing their ‘soft’ skills. And this will improve both their sales performance and their service performance. The course focuses on the core aspects of customer service and experience management in an organization.

The core topics covered are: Principle of customer service; managing business brand and identity, effective communication skills, customers’ engagement, and managing customers’ expectations.

Course objective

The participants will be able to apply their knowledge to promote the image and value of the organization, understand the importance of customers, meeting and exceeding expectations and in returns increase the organization profit on investment.

Available Seat: 10

TRAINING FEE:

N10,000 per participant,

Note: this covers Training Fee, course materials and certificate of attendance.
Payment should be made as specified below

PAYMENT

Bank Name: First City Monument bank

Account name: IIS Analysis & Implementation Ltd

Account Number: 0641136011


Venue: Suite 17 & 18D, Jeho Shammah Plaza, Abiodun Jagun Street, off wemco road, Ogba-Ikeja, Lagos

Date: Every Saturday

Time: 9:00am - 3:00pm

Please Note: Paid ticket qualify you for free Business support services for 3months)


Call 07081249797 or mail: info@iislimited.com for more information


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Date and Time

Location

Suite 17 & 18D, Jeho Shammah Plaza

Abiodun Jagun Street

off wemco road, Ogba-Ikeja

Lagos, LA

Nigeria

View Map

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