Customer Service Fraud Officer

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Customer Service Fraud Officer course equips learners with the knowledge and techniques necessary to perform effectively as a fraud prevention officer. Focusing on the responsibilities of an officer, participants explore methods to identify, prevent, and report fraudulent activities while maintaining excellent customer service standards. By understanding the core duties of a fraud officer, learners develop the expertise to assess risks, handle sensitive information, and support organisational security measures with confidence.

Through detailed training, students examine investigative procedures, regulatory requirements, and communication strategies critical to the role of a fraud officer. The course emphasises analytical thinking and decision-making skills required for an officer to manage complex cases. By completing this programme, learners gain a thorough understanding of what it takes to operate as a proficient Customer Service Fraud Officer, ready to contribute to safer financial and service environments.

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Learning Outcomes

By the end of this course, learners will be able to:

• Identify fraudulent activities and patterns as a skilled fraud officer.
• Apply investigative techniques to support officer responsibilities effectively.
• Communicate professionally in complex scenarios as a fraud officer.
• Assess risks and provide recommendations with officer-level judgment.
• Maintain accurate records and reporting consistent with officer standards.

Who is this course for?

• Aspiring officers aiming to specialise in fraud prevention and control.
• Customer service professionals seeking advancement as a fraud officer.
• Bank and financial sector employees enhancing officer knowledge and skills.
• Compliance staff interested in officer responsibilities for fraud detection.
• Individuals pursuing careers that require analytical officer decision-making abilities.

Career Path

Graduates of this course can explore officer roles and fraud prevention careers:

• Fraud Prevention Officer – £28,000 average annual salary.
• Customer Service Officer – £24,000 average annual salary.
• Compliance Officer – £30,000 average annual salary.
• Financial Crime Officer – £32,000 average annual salary.
• Risk Assessment Officer – £29,000 average annual salary.
• Investigation Officer – £31,000 average annual salary.