Customer Service – Level 2

Customer service might not involve juggling flaming torches, but it certainly requires balance and timing. This Level 2 course opens with a clear look at what good service means and how to respond effectively to customer needs and queries. You'll discover how to think on your feet without sounding like a script.

From assessing customer needs to handling complaints and operating across digital platforms, this course brings structure to the art of service. Whether you’re new to the scene or sharpening your tone, you’ll gain adaptable insight into how service quality shapes reputations and relationships.

Learning Outcomes:

• Understand the core principles of effective customer service.
• Learn how to identify and meet varying customer expectations.
• Handle customer issues using structured problem-solving approaches.
• Strengthen your communication for service recovery and feedback.
• Manage relationships across email, phone, and live chat platforms.
• Recognise service demands in global and multi-channel contexts.

Who is this Course For:

• Frontline employees engaging with customers regularly.
• Call centre agents seeking improved interaction techniques.
• Retail staff aiming for stronger service delivery.
• Hospitality workers handling high-pressure service scenarios.
• Office staff responding to client or service requests.
• Online support representatives handling multi-channel interactions.
• New customer service professionals entering the field.
• Team members looking to support a service-focused culture.

Career Path:

• Customer Service Advisor – £20,000 to £30,000/year
• Client Relations Officer – £25,000 to £35,000/year
• Call Centre Team Leader – £28,000 to £38,000/year
• Service Desk Analyst – £26,000 to £35,000/year
• Retail Customer Manager – £30,000 to £42,000/year
• Support Services Coordinator – £24,000 to £34,000/year