Customer Service Level 2

Boost your customer service skills with this Level 2 course designed to enhance communication and problem-solving.

Overview:

The Customer Service Level 2 course is perfect for those seeking to elevate their understanding of effective customer interactions. It focuses on developing clear communication, managing expectations, and resolving queries with confidence. You’ll learn how to handle various customer situations professionally, ensuring satisfaction and loyalty.

This course also covers the importance of teamwork, product knowledge, and using feedback to improve service delivery. Ideal for individuals aiming to progress in customer-facing roles, it provides essential knowledge that supports career growth in diverse sectors.

Learning Outcomes:

• Understand how to deliver excellent customer service consistently.
• Communicate clearly and professionally with different customer types.
• Manage customer expectations to ensure satisfaction.
• Handle complaints calmly and find effective solutions.
• Work collaboratively within a customer service team.
• Use feedback to improve service and personal performance.

Who is this Course For?

• Newcomers aiming for a career in customer service.
• Staff seeking to improve customer interaction skills.
• Individuals working in retail or hospitality sectors.
• Call centre agents looking to enhance communication.
• Office staff managing customer enquiries professionally.
• Supervisors supporting their teams in service delivery.
• Anyone interested in strengthening problem-solving abilities.
• People aiming for promotion within customer-focused roles.

Career Path

• Customer Service Advisor – Average salary £19,500 per year
• Call Centre Operative – Average salary £18,000 per year
• Retail Assistant – Average salary £17,000 per year
• Customer Support Specialist – Average salary £21,000 per year
• Service Team Leader – Average salary £25,000 per year
• Client Relations Executive – Average salary £23,000 per year