Customer Service Management (CSM) Complete Bundle

What's included:

• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

Elevate your professional capabilities and become a master of customer interactions with the Customer Service Management (CSM) Complete Bundle. This all-in-one training program is designed to equip learners with the skills to communicate confidently, understand customer psychology, resolve issues efficiently, and deliver exceptional service that drives loyalty and business growth. From phone-based support to public relations and sales strategies, this bundle provides practical techniques, confidence-building exercises, and advanced communication skills that are essential for anyone aiming to excel in customer-facing roles or management positions.

Courses Included:

• Course 01: Fundamentals of Customer Relationship Management
• Course 02: Know Your Customer
• Course 03: Phone-Based Customer Service
• Course 04: Patient Customer Service Training
• Course 05: Master Yourself in Talking with Strangers
• Course 06: How to Speak With Confidence
• Course 07: The Power of Patience
• Course 08: Listening Masterclass
• Course 09: Effective Communication Skills Course
• Course 10: Public Speaking and Presentation Skill Course
• Course 11: Sales: Psychology of Customers
• Course 12: Know the Selling Strategies that Boost Customer Acquisition
• Course 13: Win Customers Efficiently: Customer Service Diploma
• Course 14: PR: Public Relation
• Course 15: Customer Service Agent
• Course 16: Assertiveness and Self Confidence Development

Learning Outcomes:

• Develop strong communication and active listening skills to handle any customer scenario.
• Learn techniques to manage difficult customers with patience and confidence.
• Master sales psychology to improve customer acquisition and retention.
• Gain public speaking and presentation skills for professional growth.
• Enhance self-confidence, assertiveness, and professional presence.
• Implement effective customer service strategies that boost loyalty and satisfaction.

Who Will Benefit from This Course:

• Customer service professionals seeking advanced skills to excel in their roles.
• Aspiring managers who want to lead teams in customer-facing environments.
• Sales and marketing professionals aiming to understand customer behavior.
• Individuals looking to improve personal communication, confidence, and public speaking.
• Anyone pursuing a career in hospitality, retail, healthcare, or service industries.

Who Is This Course For:
This course is ideal for individuals looking to begin or advance a career in customer service, including job seekers, career changers, business professionals, and anyone eager to deliver exceptional service and build strong customer relationships.

Requirements:
No prior qualifications are necessary to enrol in this course. A genuine interest in education, patience, and a willingness to learn are key. Access to a notebook and internet connection will enhance your learning experience.

Certification:
Upon completion, you will receive a Free CPDQS PDF Certificate to recognise your achievement. This certificate highlights your expertise, strengthens your CV, and enhances your career prospects.

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