Customer Service Online Training

Master customer service essentials online and boost satisfaction with effective support strategies. Flexible, insightful, career-relevant training.

Overview:

Great customer service isn't just a skill—it's an art of listening, responding, and knowing when not to say, “Have you tried turning it off and on again?” This online course is built to guide learners through the vital foundations of excellent customer interactions, with a focus on communication, patience, and service recovery tactics. Whether you're supporting clients via email, chat, or phone, knowing how to keep calm while handling the occasional awkward silence or difficult query is a big part of the job.

Delivered in a flexible, fully online format, this training is suited for anyone aiming to polish their support techniques and handle service scenarios like a seasoned pro. It doesn’t matter if you’re new to customer service or just looking to brush off some conversational cobwebs—this course will walk you through how to approach situations with professionalism, empathy, and just the right amount of tact. Expect fewer buzzers and more know-how.

Learning Outcomes:

• Understand the core principles of effective customer service communication.
• Respond confidently to enquiries with empathy and clear messaging.
• Recognise different customer behaviour styles and respond appropriately.
• Handle complaints and difficult customers with calm professionalism.
• Develop active listening techniques to improve customer satisfaction.
• Apply consistent service etiquette across various digital channels.

Who is this Course For:

• Customer service agents aiming to improve their support delivery.
• Call centre staff needing structured communication guidance.
• New hires in service roles without formal training background.
• Team leaders looking to upskill service team performance.
• Remote support professionals seeking better customer interaction skills.
• Freelancers offering client support via online platforms.
• Administrative assistants involved in customer communication.
• Retail staff looking to improve digital service responses.

Career Path:

• Customer Service Advisor – £22,000 per year
• Contact Centre Agent – £21,500 per year
• Customer Support Executive – £25,000 per year
• Online Chat Support Agent – £23,000 per year
• Customer Experience Coordinator – £27,000 per year
• Service Delivery Administrator – £26,000 per year